Free sample business letter template - defective product apology

This sample business letter template apologises for a defective product that was purchased by the client. The letter explains that the problem was a rare one and expresses the hope that the customer is satisfied with the replacement which has already been issued.

[date]

John Doe
ABC Corporation
Sometown
Somewhere, NA 12345

Dear John,

I have just been made aware of the problems you encountered with your recent purchase of an XYZ Corp television.

We do our utmost to ensure our products arrive in perfect working order. On this occasion it seems we failed. I believe you have already been issued with a replacement.

Please accept my sincere apologies for this unfortunate incident, do not hesitate to contact me if you have any further queries.

Sincerely,

[Signature]

A. N. Other
Customer Services Director