Free sample business letter template - delayed product apology

This sample customer services letter template apologises for a delay in the dispatch of a product. The letter explains the reason for the delay and begs the client's understanding. It also states the new expected dispatch date.

[date]

John Doe
ABC Corporation
Sometown
Somewhere, NA 12345

Dear John,

Thank you for your recent order, ref. XXX, from our website. We apologize, but due to forces beyond our control, we will be unable to ship the product within the 24-hour period that you requested.

We are, however, able to ship the product within 72 hours and trust this meets with your approval.

As a company that prides itself on loyal customer service, we offer sincere apologies and hope that this brief delay will not cause too much inconvenience.

Sincerely,

[Signature]

A. N. Other
Customer Services Director