Free sample business letter template - product replacement apology

This sample business letter template apologises for a faulty product. The letter includes instructions for attaining a replacement and hopes that the experience has not deterred the client from potential future custom.

[date]

John Doe
ABC Corporation
Sometown
Somewhere, NA 12345

Dear John,

Thank you for your letter of January 1 2000 describing the faulty CD player. At XYZ Corporation, quality is of utmost importance and we offer sincere apologies for the trouble the CD malfunction has caused you.

Please return the CD player to the store where you purchased it. I will ensure that you get a replacement player, or if you prefer, a full refund.

Again, I apologize for this inconvenience and hope you continue to enjoy XYZ Corporation products in the future.

Sincerely,

[Signature]

A. N. Other
Customer Service Director